Order Page and Reviews

The order page is the live status page for one exchange order.

Page format:

https://yourdomain.com/order/ORDER_REFERENCE

Related docs:

• Exchange From Homepage
• Customer Exchange List
• Customer Review List
• Exchange

What the order page shows

The page usually shows:

• order reference
• current status
• send amount
• receive amount
• receive account
• exchange rate
• fee details
• action buttons
• review section
• partner review links

Main order statuses

Status	What it normally means
pending	The order was created but payment details are not submitted yet
waiting	The customer submitted payment details and the admin still needs to check them
confirmed	The exchange is completed
on-hold	The order needs manual attention before completion
declined	The order was rejected
refund	The order was refunded
timeout	The order expired

Buttons the customer may see

Button	When it appears	What it does
Cancel Order	Usually while status is pending	Deletes the unpaid order
Make Payment	Usually while status is pending	Opens the manual payment page
Add Review	When the order is confirmed and not reviewed yet	Opens the review form

Auto refresh behavior

This page has an important automatic refresh feature.

When the order status is waiting:

• the page refreshes automatically every 30 seconds
• the page shows a countdown message
• if the review form is open, the auto refresh pauses
• when the review form closes, the countdown starts again

This helps the customer see admin status updates without manually reloading the page.

Review from the order page

The order page includes an Add Review button when all rules are correct.

Review rules

• the exchange must belong to the current customer
• the order status must be confirmed
• the order must not already have a review

Review form fields

Field	What to enter	Important note
Rating	1 to 5 stars	Required
Your Name	Display name	Required
Your Review	Written feedback	Maximum length follows settings
captcha	Complete if shown	Only appears when enabled

Special information shown by status

If status is pending

The page may show:

• a countdown for unpaid order deletion
• payment notice
• gateway instructions

If status is confirmed

The page may show:

• success notice
• transaction hash
• admin proof file

If status is on-hold or declined

The page may show:

• the reason added by admin

If status is refund

The page may show:

• refund transaction hash
• refund proof file

Common mistakes

• customer thinks waiting means failure, but it usually means manual review is still in progress
• customer closes the page and forgets the order reference
• customer tries to add a review before the order is confirmed
• customer tries to cancel an order after it is no longer pending

Best support answer

If a customer asks, "Why did the page change by itself?", the correct answer is:

The order page auto refreshes every 30 seconds while the order is waiting for manual checking.