Reviews

Menu path: Admin -> Reviews

This section manages customer feedback shown on the website.

Main pages

Overview Dashboard
Review List
Add Review
Update Review
Public Reviews Page

Where reviews come from

Reviews can enter the system in more than one way:

an admin can create a review manually from Add Review
a customer can submit a review from the exchange order page after a confirmed exchange
a logged-in customer can also submit a review from the customer review page when they still have a confirmed exchange without a review

There is no separate Review Settings page.

Review behavior is controlled from these settings pages:

What you can do

review all submitted reviews
create a review manually
change review status
connect a review to a customer
control what is visible on the website

Overview Dashboard

The Overview Dashboard helps you understand review quality before you open the full list.

It shows cards and sections such as:

Total Reviews: all reviews in the system
Approval Rate: how many reviews are currently approved
Average Rating: average score out of 5
Last 24 Hours: newly submitted reviews
Coverage Mix: customer-linked reviews, visitor reviews, exchange-linked reviews, and pending reviews
Rating Distribution: how many 5-star, 4-star, 3-star, 2-star, and 1-star reviews you have
Latest Reviews: a quick table of the most recent feedback

Use this page when:

you want to see whether review quality is improving
you want to find pending reviews quickly
you want to check whether most reviews are linked to real exchanges

Review List page

The list page is the main moderation page.

It shows columns such as:

Customer
Exchange
Rating
Review
Date
Status
Action

What the columns mean

Customer: the linked customer name, or a visitor-style review if no customer is attached
Exchange: the order reference if the review came from a real exchange
Rating: star value from 1 to 5
Review: the feedback text
Date: review creation date
Status: whether the review is approved and public
Action: edit or delete options

Important list note

Manual admin reviews do not have an Exchange field on the admin form.

Because of that:

manually created reviews may show an empty exchange column
exchange-linked reviews normally come from real customer review submissions

Add Review and Update Review

The admin form is simple, but each field matters.

Field guide

Field	What it means	Validation or good input
`Customer`	The customer connected to the review	Optional. Search and select a real customer. If you leave it empty when creating, the review is treated as a visitor review
`Rating`	Review score	Required. Choose from `1` to `5` stars
`Status`	Whether the review is approved and visible on the public website	Required. Use the active or true option to approve the review. Use the inactive or false option to keep it pending or hidden
`Review`	Main feedback text	Required. Must stay within the limit set in General Settings

Customer field

The Customer field uses search.

Use it like this:

Click the field
Search the customer name
Select the correct customer from the result

If you do not select a customer:

the review is saved like a visitor review
the admin page will not show a linked customer profile for that review

On the update page, you can also keep the current customer or switch the review to Visitor.

Important form note

There is no Exchange field in the admin review form.

That means:

you can create a review manually
you can link it to a customer
you cannot attach it to a specific exchange from this page

If you want a review to be tied to a real order, the customer should submit it through the normal review flow after the exchange.

What the review settings change

The most important review controls are not inside Admin -> Reviews.

They are inside settings pages.

From `Admin -> Settings -> General Settings`

Reviews Per Page: controls how many reviews are shown on the public reviews page
Manually Reviews Approve: if enabled, customer-submitted reviews stay pending until an admin approves them
Review Maximum Length: controls the maximum review text length on both admin and customer review forms

From `Admin -> Settings -> ReCaptcha Settings`

Review ReCaptcha: adds captcha protection to customer review forms

Important behavior note

Manually Reviews Approve mainly affects customer-submitted reviews
admin-created reviews follow the Status you choose on the admin form
Review ReCaptcha affects customer review submission, not admin review creation

How customer review submission works

In normal use, reviews are usually created by real customers after a completed order.

The public review flow works like this:

The customer completes a confirmed exchange
The customer opens the order page or customer review page
The customer selects a rating
The customer enters a name
The customer writes the review text
If Review ReCaptcha is enabled, the customer completes captcha
The system accepts only one review for one exchange
The review enters Admin -> Reviews

If manual review approval is enabled, the review stays hidden until an admin approves it.

Public review form details

The customer-facing review form includes these main fields:

Field	What it means	Validation or good input
`Rating`	Customer satisfaction score	Required. Must be between `1` and `5`
`Your Name`	Public display name for the review	Required. Keep it clear and under `120` characters
`Your Review`	Main feedback text	Required. Must stay within the maximum length from General Settings
`Captcha`	Anti-spam check	Required only when Review ReCaptcha is enabled

Common mistakes

expecting Add Review to link a review with an exchange when there is no exchange field on the admin form
leaving the Customer field empty by mistake and saving the review as a visitor review
approving weak, copied, or unclear reviews too quickly
setting Review Maximum Length too low and then wondering why longer feedback does not save
expecting a customer review to appear on the website immediately while Manually Reviews Approve is enabled
enabling Review ReCaptcha without testing the review form
trying to submit a second review for the same exchange

If admin save fails

Check these points first:

Rating is selected
Status is selected
Review is not empty
Review does not exceed the maximum length
if you selected a customer, you picked a valid customer from the search result

If customer review submission fails

Check these points first:

the exchange belongs to the logged-in customer
the exchange is already confirmed
no review already exists for that exchange
Your Name is filled and stays under 120 characters
Rating is between 1 and 5
Your Review stays under the maximum length
captcha is completed if Review ReCaptcha is enabled

Best practice

keep Manually Reviews Approve enabled when launching a new website
publish only real, clear, and readable reviews
use customer-linked reviews when possible
review the public review form after changing captcha settings
use Advertisements and Partner if you want extra content on the public review page
disable poor-quality reviews instead of deleting them immediately when you may need to check them again later

Main pages​

Where reviews come from​

What you can do​

Overview Dashboard​

Review List page​

What the columns mean​

Important list note​

Add Review and Update Review​

Field guide​

Customer field​

Important form note​

What the review settings change​

From Admin -> Settings -> General Settings​

From Admin -> Settings -> ReCaptcha Settings​

Important behavior note​

How customer review submission works​

Public review form details​

Common mistakes​

If admin save fails​

If customer review submission fails​

Best practice​

Related pages​