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Customer

Menu path: Admin -> Customer

This section is used to manage customer accounts and verification work.

Main pages​

  • Customer List
  • Customer Create
  • Customer Verification Pending
  • Customer Profile
  • Update Customer

What you can do​

  • create customers manually
  • update customer profile information
  • review customer exchanges, transactions, referrals, and reviews
  • block or unblock a customer
  • review and update verification status
  • manage customer sessions
  • give rewards

Customer field guide​

FieldWhat it meansValidation or good input
First NameCustomer first nameRequired
Last NameCustomer last nameOptional
EmailCustomer login and notification emailMust be a valid and unique email
Telegram Chat IDCustomer Telegram identifierOptional
AddressCustomer addressOptional
GenderCustomer gender valueRequired. Use male, female, or other
NewsletterMarketing subscription switchEnable only if the customer agreed
CountryCustomer countryRequired
TimezoneCustomer timezoneOptional but useful for time-based communication
PhoneCustomer phone numberOptional
DiscountCustomer discount percentageWhole number from 0 to 100
Exchange MonitorConnected monitor source for this customerOptional. If used, it must be an active monitor
Affiliate Profit ShareCustomer affiliate percentageRequired. Number from 0 to 100 with up to two decimal places
Birth DateCustomer date of birthOptional
StatusAccount active or inactiveUse inactive to block access
Verified EmailEmail verification statusOn or off
Verified PhonePhone verification statusOn or off
Verified DocumentDocument verification statusOn or off
Verified SelfieSelfie verification statusOn or off
Verified AddressAddress verification statusOn or off
Verification ProgressOverall verification percentageUse a number from 0 to 100
Document NumberID or document reference numberOptional
Doc File 1 / Doc File 2Identity document filesKeep file size within the upload limit
Selfie ImagesSelfie verification fileKeep file size within the upload limit
Address FileAddress proof fileKeep file size within the upload limit
PhotoProfile imageImage only
Cover PhotoProfile cover imageImage only

Common mistakes​

  • using an email address that already belongs to another customer
  • setting Discount over 100
  • entering Affiliate Profit Share with too many decimals
  • selecting an inactive exchange monitor
  • marking verification fields as complete before the documents were checked
  • setting Verification Progress outside 0 to 100

Verification pending page​

This page helps admins focus on customers who still need verification review.

Customer profile page​

The profile page is a working area for:

  • exchanges
  • transactions
  • referrals
  • reviews
  • KYC review
  • customer session management

Best practice​

  • use the verification flags only after real review
  • keep affiliate profit share realistic and consistent with your business policy
  • use the profile page instead of the list page when you need full customer context
  • review KYC Verification before changing verification logic

If save fails​

Check these points first:

  • email is valid and unique
  • gender is selected
  • country is selected
  • discount is between 0 and 100
  • affiliate profit share is between 0 and 100 and has no more than two decimals
  • upload files do not exceed the configured file size