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KYC Verification

Menu path: Admin -> Settings -> KYC Verification

Route: /admin/settings/account

This page manages customer verification rules, sample documents, and KYC notices.

This page has three parts​

  1. Verification switches
  2. Example document uploads
  3. KYC notice messages

Part 1: Verification switches​

FieldWhat it does
Email VerificationRequires customers to verify their email address
Phone VerificationRequires customers to verify their phone
Document VerificationRequires document upload and review
Selfie VerificationRequires customer selfie upload
Address VerificationRequires proof of address upload

Part 2: Example document uploads​

FieldWhat it is for
Upload National ID (NID)Shows customers an example national ID document
Upload PassportShows customers an example passport document
Upload Driving LicenseShows customers an example driving license
Upload Address DocumentShows customers an example proof-of-address document
Upload Selfie DocumentShows customers an example selfie or selfie-with-document image

These example files help customers understand what kind of document they should upload.

Part 3: KYC notice section​

FieldWhat it does
KYC Notice For Document StatusShows or hides the document notice
KYC Notice For Selfie StatusShows or hides the selfie notice
KYC Notice For Address StatusShows or hides the address notice
KYC Notice for DocumentsRich-text message for document upload instructions
KYC Notice for SelfieRich-text message for selfie instructions
KYC Notice for AddressRich-text message for address proof instructions

Important save rule​

The example document upload area uses a different form from the switch and notice areas.

That means you must save each section separately.

Common mistakes​

  • enabling KYC checks before writing clear instructions
  • uploading unclear sample files that confuse customers
  • changing one section and forgetting to save that section
  • enabling document, selfie, or address verification without telling users what format is acceptable

Best practice​

  • keep the required verification steps as simple as your compliance policy allows
  • upload clear example images for every enabled document type
  • write short notices with real examples
  • test the customer verification page after major changes