Exchange Settings
Menu path: Admin -> Settings -> Exchange Settings
Route: /admin/settings/exchange
This page controls important rules for customer exchange orders.
What this page changes
This page changes the rules used in the public exchange flow.
If you save the wrong values here, customers may be blocked from ordering, or they may see confusing notices during checkout.
Field guide
| Field | What it means | Recommended use |
|---|---|---|
Payment Proof | Requires the customer to upload or submit proof of payment | Enable for manual payment workflows |
Exchange Require Login | Allows only logged-in customers to create exchange orders | Enable if you want all orders connected to customer accounts |
Customer verified before exchange | Requires customer verification before an order can continue | Enable if compliance is required for your business |
Exchange Reserve Minutes | Time used for reserve hold or timeout logic | Use a sensible number like 15, 30, or 60 |
Exchange Step 1 Notice Status | Shows or hides the first exchange notice | Enable if you want instructions before the customer continues |
Exchange Notice Status | Shows or hides the main exchange notice | Use for important rules or payment instructions |
Exchange Success Notice Status | Shows or hides the success message after a step is completed | Enable if you want a final instruction or reminder |
Exchange Step 1 Notice | Rich-text message shown at the first step | Write short pre-order instructions |
Exchange Notice | Main exchange notice text | Use for payment warnings, business rules, or timing notes |
Exchange Success Notice | Message shown after successful exchange progress | Use for next-step instructions such as waiting time or support contact |
Common mistakes
- enabling
Exchange Require Loginwhile signup or login is disabled in General Settings - enabling
Customer verified before exchangebefore your KYC process is ready - setting
Exchange Reserve Minutestoo low, then customers lose time too fast - writing very long notices that customers do not read
- disabling notices but expecting customers to still see the saved text
If users complain that they cannot order
Check these settings first:
Exchange Require LoginCustomer verified before exchangePayment ProofExchange Reserve Minutes
Then also review:
Best practice
- keep notices short, direct, and action-focused
- use login and KYC rules that match your real business policy
- test one public order after every important change